About APM alerts

Configuring APM alerts

You configure alert rules to define the thresholds that establish when an alert is a warning and when it is critical. BIG-IQ sends you APM email alerts to notify you when these error and license usage metrics meet the thresholds you specify.

1. Click Applications > ALERT MANAGEMENT > Alert Rules.

   BIG-IQ displays the list of alert rules configured on this system.

2. To create a new Alert Rule for an Access Group or a single BIG-IP device, select Add.

   You can also edit the default APM alert rules by clicking on default-access-health. Doing this will change the alerts for all devices managed by this BIG-IQ.

3. Add a unique name and a description for this alert rule.

4. Select Device access-health to configure this alert rule for APM.

5. Select the check box by each of the metrics for which you would like to receive monitoring alerts.

   The metrics you can receive alerts for include: Network Access Reconnects, Network Access Errors, Bad IP Reputations, Denied Sessions, SAML - IdP Errors, SAML - SP Errors, Access Usage, Connectivity Usage, and SWG Usage.

6. For each metric you decide to receive alerts for, set a number of occurrences at which you would like to receive a warning alert and a number of occurrences at which you would like to receive a critical alert.

7. Click SNMP Traps to enable alerts sent from remote SNMP-enabled devices.

8. To send alerts to an email inbox, select the check box by Email. Enter the emails to receive the alerts in the box below separated by commas.

9. Under Devices, select the group of devices for which you would like to configure alerts. You can select an Access Group at this point.

10. Select the BIG-IP devices and use the arrows to move them between the boxes.

11. When you have finished, click Save & Close.

When you finish, you will start receiving alerts (either in BIG-IQ, or your email, or both) based on what you configured.

Monitoring APM alerts

Before you can use BIG-IQ to monitor APM alerts, you must first create alert rules that define the thresholds that establish when an alert is a warning and when it is critical.

You can use BIG-IQ to monitor both current APM alerts and past APM alerts to determine trends with network access and connectivity issues.

1. Click Applications > ALERT MANAGEMENT > Active Alerts.

2. You can sort all active alerts by alert Level, Title, Start time, Type, Context, Reported Object, and Last Updated.

   Sorting by Type can be particularly important when you are searching for alerts associated with the health of APM configurations.

3. Once APM alerts are inactive, they will move to the Alert History tab under Applications > ALERT MANAGEMENT.

4. From there, you can filter results by the last day and by the last two days from the dropdown menu in the top left in order to triage connection errors and other network issues for users of an APM connection.