Manual : BIG-IP APM Client Compatibility Matrix

Applies To:

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  • 11.5.5
Original Publication Date: 02/11/2016

Testing Model

F5 Networks supports the functionality of BIG-IP Access Policy Manager on the most-used platforms and ensures compatibility with the commonly used operating systems (OS) and browsers. Both IPv4 and IPv4+IPv6 deployments are supported, except as noted below.

Supported Access and Endpoint Security Features


Feature Windows Linux Mac
ActiveSync and Outlook Anywhere + n/a +
Virtual Keyboard + + +
Cache and Session Control +1 n/a n/a
AV and FW Check2 + + +
File Check + + +
OS Check + + +
Process Check + + +
Machine Certificate Check + n/a +
Registry Check + n/a n/a
Windows Info Check + n/a n/a
Machine Info Inspector + +3 +3
DNS Relay Proxy Service + n/a n/a
Traffic Control Service + n/a n/a
BIG-IP® Edge Client + + +
Inbox F5 VPN Client + n/a n/a
Network Access + +4 +
Custom Dialer +5 n/a n/a
Reconnect to Domain + n/a n/a
Portal Access + + +
Optimized Applications + n/a n/a
Static AppTunnels + n/a n/a
Java AppTunnels +6 +6 +6,7
Citrix Terminal Services + + +
Microsoft RDP Terminal Services + n/a n/a
Microsoft RDP Terminal Services (Java) +6 +6 +6

1Cache and Session Control does not remove forms data, passwords and cookies under Firefox.
2Visit for a list of supported antivirus and firewall vendors.
3Machine Info Inspector can only collect MAC addresses on Mac and Linux platforms.
4For Linux, the Network Access feature does not work with a proxy server.
5IPv6 not supported.
6Java RDP and Java AppTunnels are not supported on Google Chrome.
7Automatic application launch for Java AppTunnels is not supported on Mac with the Safari browser.

OS / Browser and Browser Compatibility

F5 Networks® supports the listed operating systems and browser releases, with the latest service pack or service pack equivalent, for up to 3 years from the time of initial release, as long as the listed operating systems and browsers are still supported by the vendor.

If an operating system or browser vendor ends mainstream support before the end of that 3 year period for a release or service pack, F5 Networks® will also end support at the same time. Once an operating system or browser has surpassed the 3-year date from release, F5 Networks® will continue to monitor the user base of this operating system or browser release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).

Microsoft's introduction of Servicing Branches in Windows 10 has changed the F5 Networks® support policy for Windows 10 as follows:
F5 Networks® will support Microsoft Windows 10 Current Branch (CB) releases, Current Branch for Business (CBB) releases, and Long-Term Servicing Branch (LTSB) releases, up to two years from the initial release date, as long as such a release is within the "mainstream support" period.
Once a release has passed two years from the release date, F5 Networks® will monitor the user base of this release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).

See for more details. For specific information about which builds Microsoft supports as part of its servicing branches, see

Important: This policy only applies to the BIG-IP end-user interfaces, and not the administrative web console for BIG-IP or any other F5 product.

Microsoft® Windows OS

F5 Networks supports 32-bit and 64-bit versions of Windows 10 running IE11, Firefox or Chrome*.

Only 32-bit browsers are supported.

Linux Operating Systems

F5 Networks supports all 32-bit x86 and 64-bit x86_64 Linux operating systems (OS) with enabled Kernel support for PPP interfaces and libc version 2 or later, running Firefox or Chrome*.

OS X and macOS

F5 Networks supports macOS Mojave (10.14) devices, running Firefox, Safari or Chrome.

Safari 13 and macOS Catalina (10.15) are supported with APM Client on BIG-IP 13.1.x or later.  

Browser plugin support has largely been discontinued by browser manufacturers and is not supported on BIG-IP 13.1.x or later. For more information refer

To use endpoint checks with macOS High Sierra (10.13), EPSEC build 580.0+ must be installed on the Access Policy Manager.

On Chrome versions 34 and above there is limited feature support due to browser restrictions as mentioned in SOL15326. Only the following clientless features are supported: Portal Access, Citrix, and VMware Webtop based launch support. The following clientless features are not supported: End Point Security checks, Protected Workspace, Network Access, MS RDP, Static AppTunnels, Dynamic Optimized AppTunnels, Java RDP, and Java AppTunnels.


F5 Networks supports Android™ versions 9 and 10.

F5 provides F5 App software fixes for the current major version of Android and one major version back. For older Android versions, F5 will provide configuration assistance on a case-by-case basis.

For software released on any vendor’s App Store, F5 provides software fixes only for the currently released version of the corresponding F5 App.

Note: For Network Access support, install F5 Access (previously known as BIG-IP Edge Client) from Google Play. Only the latest version of F5 Access is available on Google Play Store. The BIG-IP Edge Portal app, which previously provided secure mobile access to enterprise web applications, is no longer provided for download.


F5 Networks supports iOS 12.x, iOS 13.x, and iPadOS 13.x.

Note: F5 Access Legacy 2.1.x is not supported on iOS 12 and 13.

For Network Access support, please install F5 Access through the App Store. The Safari browser has been tested for compatibility with Portal Access and Webtop features.

Windows RT and Phone

Windows RT, Windows Phone 8, Windows 10 Mobile, and Windows 10 Mobile Enterprise are supported with clientless features. In addition, Windows RT also supports Citrix. Please note the following exceptions:

  • Application tunnels and MSRDP are not supported

The Internet Explorer browser has been tested for compatibility with Portal Access and Webtop features.

Chrome OS

Clientless features (Portal Access, Citrix and VMware Webtop-based launch) are supported on Chrome OS.

Java Compatibility Matrix

F5 Networks supports Java SE 6, Java SE 7, and Java SE 8. Java-related features cannot be utilized using Google Chrome on OS X and Linux because Google Chrome does not support Java plugins on OS X and Linux.

Portal Access Compatibility

The Portal Access feature supports the following applications:

  • Microsoft® Outlook® Web Access (OWA) 2007 and Microsoft® Outlook® Web App (OWA) 2010, 2013 with Microsoft® Lync™ Server 2010, 2013 Integration
  • Microsoft® SharePoint® 2007, 2010 and Services 3.0, 2013
    • MS Office Applications integration with SharePoint and Internet Explorer is not supported
  • Microsoft® Communicator® 2007 R2
  • IBM Lotus® Domino® Web Access 8.0 and iNotes® 8.5 with Sametime®
  • Oracle® PeopleSoft Portal (Version 9)
  • SAP® ERP Central Component (ECC) 2005 and SAP NetWeaver® 7.0 (2004s) SP12
  • F5 Enterprise Manager™ 3.1.1

Outlook Anywhere Compatibility

Outlook Anywhere supports the following versions of client applications:

  • MS Office 2007 for Windows
  • MS Office 2010 for Windows
  • MS Office 2011 for Mac
  • MS Office 2013 for Windows

Citrix Compatibility

F5 BIG-IP APM Secure Proxy supports the following server products:

  • XenApp 5, 6, 6.5, 7.5, 7.6
  • XenDesktop 4, 5.6, 7, 7.1, 7.5, 7.6
  • Web Interface 4.5, 5.2 and 5.4
  • Storefront 1.2, 2.0, 2.1, 2.5, 2.6
  • Citrix Receiver for HTML5 0.9 (Storefront 1.2)
  • Citrix Receiver for HTML5 1.0 (Storefront 2.0)
  • Citrix Receiver for HTML5 1.1 (Storefront 2.1)
  • Citrix Receiver for HTML5 1.3, 1.4, 1.5 and 1.6 (Storefront 2.5 and 2.6)

Following clients were tested:

  • Citrix Receiver for Windows 4.0, 4.1, 4.2
  • Receiver for Windows RT v1.3 and 1.4
  • Citrix Receiver for Java 10, 10.1
  • Citrix Receiver for Linux 12.0, 12.1
  • Citrix Receiver for Mac 11.7, 11.8, 11.9, 12.0
  • Citrix Receiver for iOS 5.8, 5.9
  • Citrix Receiver for Android 3.4, 3.5. 3.6, 3.7, 3,8, 3.9*
  • Citrix Online plug-in 12.3
  • Dell Wyse Xenith Zero client: Xenith C00X with 1.7_122 firmware version
  • Dell Wyse Xenith Zero client: Xenith Pro 2 D00X with 2.0_104 firmware version

*Please use the solution to enable support for Citrix Receiver for Android 3.9/

VMware View Compatibility Matrix

F5 BIG-IP APM Secure PCoIP Proxy supports the following server products:

  • VMware Horizon View 5.2
  • VMware Horizon View 5.3
  • VMware Horizon View 6.0*
  • VMware Horizon View 6.1* **
  • VMware Horizon View 6.2.2* **
  • VMware Horizon View 7* ** ***
  • VMware Horizon View 7.0.2* ** ***
  • VMware Horizon View 7.0.3* ** ***

*APM currently does not support publishing and providing remote connectivity to the RDS hosted applications feature in Horizon View 6 and later.

**APM currently does not support Horizon View HTML5 client in Horizon View 6.1 and later.

***Please use the solution: to enable APM support for VMware Horizon View 7.0/

The following clients were tested:

  • VMware Horizon View Client for Windows 2.2, 2.3, 3.0, 3.2, 3.3, 3.4, 4.0.1, 4.2, 4.3, 4.4
  • VMware Horizon View Client for Windows Store 3.2, 3.4
  • VMware Horizon View Client for Mac 2.2, 2.3, 3.0, 3.1, 3.2, 3.4, 4.0.1, 4.2, 4.3, 4.4
  • VMware Horizon View Client for iOS 2.3, 3.0, 3.1, 3.2, 3.4, 4.0.1, 4.2, 4.3, 4.4
  • VMware Horizon View Client for Android 2.3, 3.0, 3.1, 3.2, 3.4, 4.0.1, 4.2, 4.3, 4.4
  • VMware Horizon View Client for Linux 2.2, 3.2, 3.4, 4.0.1, 4.2, 4.3, 4.4
  • Dell Wyse P25 Zero Client starting from firmware v4.1.0
  • VMware Horizon View HTML5 Client*

*APM currently does not support Horizon View HTML5 client in Horizon View 6.1 and later.

Contacting F5 Networks

Phone: (206) 272-6888
Fax: (206) 272-6802

For additional information, please visit

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