Manual : BIG-IP APM Client Compatibility Matrix

Applies To:

Show Versions Show Versions


  • 12.1.0
Original Publication Date: 05/18/2016
Updated Date: 11/20/2018

Untitled Document

Testing Model

F5 Networks supports the functionality of BIG-IP Access Policy Manager on the most-used platforms, and ensures support with the commonly used operating systems (OS) and browsers. Both IPv4 and IPv4+IPv6 deployments are supported, except as noted below.

Supported Access and Endpoint Security Features


Feature Windows Linux Mac
ActiveSync and Outlook Anywhere + n/a +
Virtual Keyboard + + +
Cache and Session Control +1 n/a n/a
AV and FW Check2 + + +
File Check + + +
OS Check + + +
Process Check + + +
Machine Certificate Check + n/a +
Registry Check + n/a n/a
Windows Info Check + n/a n/a
Machine Info Inspector + +3 +3
DNS Relay Proxy Service + n/a n/a
Traffic Control Service + n/a n/a
BIG-IP® Edge Client + + +
Inbox F5 VPN Client + n/a n/a
Network Access + +4 +
Custom Dialer +5 n/a n/a
Reconnect to Domain + n/a n/a
Portal Access + + +
Optimized Applications + n/a n/a
Static AppTunnels + n/a n/a
Java AppTunnels +6 +6 +6,7
Citrix Terminal Services + + +
Microsoft RDP Terminal Services + n/a n/a
Microsoft RDP Terminal Services (Java) +6 +6 +6

1 Cache and Session Control does not remove forms data, passwords and cookies under Firefox and Google Chrome.

2 Visit for a list of supported antivirus and firewall vendors

3Machine Info Inspector can only collect MAC addresses on Mac and Linux platforms

4 For Linux, the Network Access feature does not work with a proxy server

5IPv6 is not supported

6 Java RDP and Java AppTunnels are not supported on Google Chrome

7 Automatic application launch for Java AppTunnels is not supported on Mac with Safari browser.


OS / Browser and Browser Compatibility

F5 Networks® supports the listed operating systems and browser releases, with the latest service pack or service pack for the current release or the previous major release, as long as the listed operating systems and browsers are still supported by the vendor.

Examples of a major release include Windows 10, macOS Sierra, and Google Chrome version 48. Corresponding previous major releases are Windows 8.1, Mac OS X 10.11, and Google Chrome version 47. If an operating system or browser vendor ends mainstream support for the release of the product, F5 Networks® will also end support. If the operating system and browser version is no longer the current release or the previous major release, F5 Networks® will continue to monitor the user base of this operating system or browser release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoSD (End of Software Development).

Microsoft's introduction of Servicing Branches in Windows 10 has changed the F5 Networks® support policy for Windows 10 as follows:
F5 Networks® will support Microsoft Windows 10 Current Branch (CB) releases, Current Branch For Business (CBB) releases, and Long Term Servicing Branch (LTSB) releases, up to two years from the initial release date, as long as such a release is within the "mainstream support" period.
Once a release has passed two years from the release date, F5 Networks® will monitor the user base of this release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).

See for more details. For specific information about which builds Microsoft supports as part of its servicing branches, see

Important: This policy only applies to the BIG-IP end-user interfaces, and not the administrative web console for BIG-IP, or any other F5 product.

Microsoft® Windows OS

F5 Networks supports 32-bit and 64-bit versions of Windows 10 running IE11, Firefox or Chrome*.

  • Only 32-bit browsers are supported.
  • Microsoft Edge browser is not supported.


Linux Operating Systems

F5 Networks supports all 32-bit x86 and 64-bit x86_64 Linux operating systems (OS) with enabled Kernel support for PPP interfaces and libc version 2 or later, running Firefox or Chrome*.

OS X and macOS

F5 Networks supports Apple® macOS Sierra (10.12), Apple® OS X® 10.11, Apple® OS X® 10.10 and Apple® OS X® 10.9 devices running Firefox, Safari 8.x, Safari 9.x, or Chrome*. Additional support details for this platform include the following:

  • To use endpoint checks with macOS Sierra (10.12), EPSEC build 450.0 must be installed on the Access Policy Manager.
  • Only manual plugins installation is supported
  • On Chrome versions 34 and above, there is limited feature support due to browser restrictions as mentioned in SOL15326. Only the following clientless features are supported: Portal Access, Citrix and VMware Webtop based launch support. The following clientless features are not supported: End Point Security checks, Protected Workspace, Network Access, MS RDP, Static AppTunnels, Dynamic Optimized AppTunnels, Java RDP, and Java AppTunnels.


F5 Networks supports Android™ versions 4 to 6.

For Network Access functionality, please install F5 BIG-IP Edge Client from Google Play. Customers running Android 4.0 or later should install Android EDGE Client for Android 4.x. The BIG-IP Edge Portal app, which previously provided secure mobile access to enterprise web applications, is no longer provided for download.


Safari browser tested for compatibility with Portal Access and Webtop features

F5 Networks has fully qualified compatibility with Apple® iOS® versions 9 and 10. For Network Access functionality please install F5 BIG-IP Edge Client from iTunes. The BIG-IP Edge Portal app, which previously provided secure mobile access to enterprise web applications, is no longer provided for download.

Windows RT and Phone

Windows RT and Windows Phone 8 are supported with clientless features (Portal Access, Java RDP, Java AppTunnels, Citrix and VMware Webtop-based launch). Internet Explorer supports Portal Access and Webtop features. Please note the following exceptions:

  • Applications tunnels and MSRDP Terminal Services are not supported on these platforms. Windows RT supports Network Access through Inbox F5 VPN Client. Windows 8.1 supports Network Access using BIG-IP Edge Client Windows 8.1, avaiable from the Windows Phone Store.

Chrome OS

Clientless features (Portal Access, Citrix and VMware Webtop based launch) are supported on Chrome OS.

Java Compatibility Matrix

Java SE 7 and Java SE 8 are fully qualified by F5. Java-related features cannot be utilized using Google Chrome on OS X and Linux because Google Chrome does not support Java plugin on OS X and Linux.


Portal Access Compatibility

The Portal Access feature supports the following applications:

  • Microsoft® Outlook® Web Access (OWA) 2007 and Microsoft® Outlook® Web App (OWA) 2010, 2013 with Microsoft® Lync™ Server 2010, 2013 Integration
  • Microsoft® SharePoint® 2007, 2010 and Services 3.0, 2013
    • MS Office Applications integration with SharePoint and Internet Explorer is not supported
  • Microsoft® Communicator® 2007 R2
  • IBM Lotus® Domino® Web Access 8.0 and iNotes® 9.0 with Sametime®
  • Oracle® Portal 3.0 (10g Release 2, Version 10.1.2)
  • Oracle® PeopleSoft Portal (Version 9)
  • SAP® ERP Central Component (ECC) 2005 and SAP NetWeaver® 7.0 (2004s) SP12
  • F5 Enterprise Manager™ 3.1.1

Outlook Anywhere Compatibility

Outlook Anywhere supports the following versions of client applications:

  • MS Office 2007 for Windows
  • MS Office 2010 for Windows
  • MS Office 2011 for Mac
  • MS Office 2013 for Windows

Citrix Compatibility

F5 BIG-IP APM Secure Proxy supports the following server products:

  • XenApp 5, 6, 6.5, 7.5, 7.6, 7.7, 7.8, 7.9, 7.11
  • XenDesktop 4, 5.6, 7, 7.1, 7.5, 7.6, 7.7, 7.8, 7.9, 7.11
  • Web Interface 4.5, 5.2, 5.4
  • Storefront 1.2, 2.0, 2.1, 2.5, 2.6, 3.0, 3.6, 3.7
  • Citrix Receiver for HTML5 0.9 (Storefront 1.2)
  • Citrix Receiver for HTML5 1.0 (Storefront 2.0)
  • Citrix Receiver for HTML5 1.1 (Storefront 2.1)
  • Citrix Receiver for HTML5 1.3, 1.4, 1.5, 1.6 (Storefront 2.5 and 2.6)
  • Citrix Receiver for HTML5 1.7 (Storefront 3.0)
  • Citrix Receiver for HTML5 2.0 (Storefront 3.5 and 3.6)

Following clients were tested:

  • Citrix Receiver for Windows 4.0, 4.1, 4.2, 4.3, 4.4
  • Receiver for Windows RT v1.3 and 1.4
  • Citrix Receiver for Java 10, 10.1
  • Citrix Receiver for Linux 12.0, 12.1
  • Citrix Receiver for Mac 11.7, 11.8, 11.9, 12.0
  • Citrix Receiver for iOS 5.8, 5.9
  • Citrix Receiver for Android 3.4, 3.5. 3.6, 3.7, 3,8, 3.9*
  • Citrix Online plug-in 12.3
  • Dell Wyse Xenith Zero client: Xenith C00X with 1.7_122 firmware version
  • Dell Wyse Xenith Zero client: Xenith Pro 2 D00X with 2.0_104 firmware version

*Please use the solution to enable support for Citrix Receiver for Android 3.9


VMware View Compatibility Matrix

The following server products were qualified for compatibility with F5 BIG-IP APM Secure PCoIP Proxy:

  • VMware Horizon View 5.2
  • VMware Horizon View 5.3
  • VMware Horizon View 6.0
  • VMware Horizon View 6.1
  • VMware Horizon View 6.1.1
  • VMware Horizon View 6.2
  • VMware Horizon View 6.2.2
  • VMware Horizon View 6.2.3
  • VMware Horizon View 6.2.4
  • VMware Horizon View 7.0*
  • VMware Horizon View 7.02*
  • VMware Horizon View 7.03*
  • VMware Horizon View 7.1*
  • VMware Horizon View 7.2*
  • VMware Horizon View 7.3.1*
  • VMware Horizon View 7.4*
  • VMware Horizon View 7.5 *

* APM supports BLAST and BLAST Extreme protocol over TCP for Windows and Linux desktops and applications. APM supports VMware True SSO.


The following clients were tested:

  • VMware Horizon View Client for Windows 3.3, 3.4, 4.0.1, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6.1
  • VMware Horizon View Client for Windows Store 3.2, 3.4
  • VMware Horizon View Client for Mac 3.2, 3.4, 4.0.1, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8
  • VMware Horizon View Client for Android 3.2, 3.4, 4.0.1, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8
  • VMware Horizon View Client for iOS 3.2, 3.4, 4.0.1, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8
  • VMware Horizon View Client for Linux 3.4, 4.01, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, 4.7, 4.8
  • Dell Wyse P25 Zero Client starting from firmware v 4.1.0
  • VMware Horizon View HTML5 Client*

* Currently, BIG-IP APM does not support launching of HTML5-enabled RDS applications.

** VMware Horizon View HTML5 Client is not supported for Horizon 7.4 and higher.

Remote Desktop Gateway Compatibility Matrix

F5 BIG-IP APM Secure Remote Desktop Gateway supports the following server products:

  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2008 R2 SP1*

*Please install Microsoft Windows KB2592687

The following clients were tested:

  • Microsoft Remote Desktop for Mac 8.0.7
  • Microsoft Remote Desktop for Android 8.0.6, 8.0.11, 8.1.3
  • Microsoft Remote Desktop for iOS v 8.0.7, 8.1.4
  • Microsoft Remote Desktop for Windows 6.3
  • Microsoft Remote Desktop for Windows 6.2


Contacting F5 Networks

Phone: (206) 272-6888
Fax: (206) 272-6802

For additional information, please visit

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