Applies To:Show Versions
F5 Networks supports the functionality of BIG-IP Access Policy Manager on the most-used platforms and ensures support with the commonly used operating systems (OS) and browsers. Both IPv4 and IPv4+IPv6 deployments are supported, except as noted below.
Supported Access and Endpoint Security Features
|F5 Helper Application for Endpoint Inspection||+ 1||+ 1||+ 1|
|F5 Helper Application for Network Access||+ 1||+ 1||+ 1|
|ActiveSync and Outlook Anywhere||+||n/a||+|
|Cache and Session Control||+2||n/a||n/a|
|Machine Certificate Checker||+||n/a||+|
|Machine Info Inspector||+||+4||+4|
|DNS Relay Proxy Service||+||n/a||n/a|
|Traffic Control Service||+||n/a||n/a|
|Inbox F5 VPN Client||+||n/a||n/a|
|Reconnect to Domain||+||n/a||n/a|
|Citrix Terminal Services||+||+||+|
|Microsoft Native RDP Client||+||-||+|
|Microsoft ActiveX RDP Client||+||n/a||n/a|
|Java RDP Client||+8||+8||+8|
1 Refer to release notes of the F5 Helper Application for specific browser support.
2 Cache and Session Control does not support Firefox/Google Chrome/Microsoft Edge browser.
3 Visit www.askf5.com for a list of supported products and vendors
4 Machine Info Inspector can only collect MAC addresses on Mac and Linux platforms.
5 For Linux, the Network Access feature does not work with a proxy server.
6 IPv6 not supported.
7 Microsoft Edge Browser and all the Universal Windows Platform (UWP) applications are not supported with BIG-IP APM application tunnels and optimized applications.
8 Java RDP and Java AppTunnels are not supported on Google Chrome and Firefox.
OS / Browser and Browser Compatibility
F5 Networks® supports the listed operating systems and browser releases, with the latest service pack or service pack equivalent, for up to 3 years from the time of initial release, as long as the listed operating systems and browsers are still supported by the vendor.
If an operating system or browser vendor ends mainstream support before the end of that 3 year period for a release or service pack, F5 Networks® will also end support at the same time. Once an operating system or browser has surpassed the 3-year date from release, F5 Networks® will continue to monitor the user base of this operating system or browser release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).
Microsoft’s policy of Servicing Channels with Windows 10 has changed the F5 Networks® support policy for Windows 10 as follows:
- F5 Networks will support Microsoft Windows 10 Semi-Annual Channel for 18 months from the date of release. The Semi-Annual Channel replaces the Current Branch (CB) and Current Branch for Business (CBB) concepts.
- F5 Networks will support Windows 10 Long-Term Servicing Channel releases for up to two years from the initial release date, as long as such a release is within the "mainstream support" period. The Long-Term Servicing Channel replaces the Long-Term Servicing Branch (LTSB) concept.
Once a release has passed two years from the release date, F5 Networks® will monitor the user base of this release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).
See https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet for more details. For specific information about which builds Microsoft supports as part of its servicing branches, see https://technet.microsoft.com/en-us/itpro/windows/manage/waas-overview#servicing-branches.
Important: This policy only applies to the BIG-IP end-user interfaces, and not the administrative web console for BIG-IP or any other F5 product.
Microsoft® Windows OS
F5 Networks supports 32-bit and 64-bit versions of Windows® 10 running Microsoft Edge, Internet Explorer 11, Firefox, or Chrome. For Microsoft Internet Explorer, only the 32-bit version is supported. Other browsers using F5 Helper Applications can support 32-bit and 64-bit versions to provide Network Access and Endpoint Check functionality.
BIG-IP APM system supports Windows 10 IoT Enterprise as BIG-IP APM client.
Note: BIG-IP APM system does not support Windows 10 IoT Core as BIG-IP APM client.
Note: Microsoft Edge Browser and all the Universal Windows Platform (UWP) applications are not supported with BIG-IP APM application tunnels and optimized applications. When using BIG-IP APM app tunnels or optimized applications, F5 recommends the following practices:
- Use a supported browser, such as Internet Explorer, Chrome, or Firefox to access your protected resources.
- Use the BIG-IP Edge Client to establish a network access VPN connection.
Safari 13 and macOS Catalina (10.15) are supported with APM Client 220.127.116.11 on BIG-IP 13.1.x or later.
Browser plugin support has largely been discontinued by browser manufacturers and is not supported on BIG-IP 13.1.x or later. Only BIG-IP APM 12.x and earlier versions support browser plugins. For more information refer https://support.f5.com/csp/article/K15326.
To use endpoint checks with macOS High Sierra (10.13), EPSEC build 580.0+ must be installed on the Access Policy Manager.
F5 provides F5 App software fixes for the current major version of Android and one major version back. For older Android versions, F5 will provide configuration assistance on a case-by-case basis.
For software released on any vendor’s App Store, F5 provides software fixes only for the currently released version of the corresponding F5 App.
Note: For Network Access support, install F5 Access (previously known as BIG-IP Edge Client) from Google Play. Only the latest version of F5 Access is available on Google Play Store. The BIG-IP Edge Portal app, which previously provided secure mobile access to enterprise web applications, is no longer provided for download.
F5 provides F5 App software fixes for the current major version of iOS and one major version back. For older iOS versions, F5 will provide configuration assistance on a case-by-case basis.
For Network Access support, please install F5 Access through the App Store. The Safari browser has been tested for compatibility with Portal Access and Webtop features.
Internet Explorer browser is tested for compatibility with Portal Access and Webtop features.
Application tunnels and MS RDP Terminal Services are not supported on these platforms. Windows RT supports Network Access through Inbox F5 VPN Client. Network Access is supported on Windows Phone 8.1 using BIG-IP Edge Client for Windows Phone 8.1 that is available from the Windows Phone Store.
Clientless features (Portal Access, Citrix, and VMware Webtop-based launch) are supported on Chrome OS.
For Network Access functionality please install F5 Access for Chrome OS from Chrome Web Store.
Java SE 7 and Java SE 8 have been fully qualified by F5. Java-related features can't be utilized using Google Chrome on OS X and Linux because Google Chrome doesn't support Java plugin on OS X and Linux.
- Microsoft® Outlook® Web App (OWA) 2010, 2013, 2016 with Microsoft® Lync™ Server 2010, 2013 Integration
- Microsoft® SharePoint® 2007, 2010 and Services 3.0, 2013, 2016
(Note: MS Office Applications integration with SharePoint and Internet Explorer is not supported)
- IBM Lotus® Domino® Web Access 8.0, iNotes® 8.5 with Sametime® and iNotes® 9.0
- Oracle® PeopleSoft Release 9.2 Update 016 for HCM (Human Capital Management)
- Oracle® WebCenter Portal 12c (12.2.1)
- F5 Enterprise Manager™ 3.1.1
- MS Office 2010 for Windows
- MS Office 2011 for Mac
- MS Office 2013 for Windows
- MS Office 2016 for Windows and Mac (This includes an Office 365 subscription)
- Virtual Apps and Desktops 7 1808.2, 1811, 1906*, 1912*, 2003*, 2006*, 2009*
- XenApp 7.5, 7.6, 7.7, 7.8, 7.9, 7.11, 7.13, 7.14, 7.15, 7.16, 7.18
- XenDesktop 7, 7.1, 7.5, 7.6, 7.7, 7.8, 7.9, 7.11, 7.13, 7.14, 7.15, 7.16, 7.18
- Storefront 2.5, 2.6, 3.0, 3.6, 3.7, 3.8, 3.9, 3.11, 3.12, 3.13, 3.14, 3.15, 3.16, 1811, 1906, 1912
- Citrix Receiver for HTML5 1.3, 1.4, 1.5, 1.6 (Storefront 2.5 and 2.6)
- Citrix Receiver for HTML5 1.7 (Storefront 3.0)
- Citrix Receiver for HTML5 2.0 (Storefront 3.5 and 3.6)
- Citrix Receiver for HTML5 2.1 (Storefront 3.5 and 3.6)
- Citrix Receiver for HTML5 2.4 (Storefront 3.9)
- Citrix Receiver for HTML5 2.5.1 (Storefront 3.9)
* Only features available in XenApp and XenDesktop are supported.
The following clients were tested:
- Citrix Workspace app for Windows 1808, 1809, 1812, 1907*, 1911*, 2006*, 2009*, 20.10*
- Citrix Workspace app for Mac 1808, 1812, 1906*, 1912 *, 2009*, 20.10*
- Citrix Workspace app for iOS 1808, 1811, 1907* ** , 20.1.0* **
- Citrix Workspace app for Android 1809, 1812, 1907*, 20.1.5*
- Citrix Workspace App for Linux: 1810, 1906*, 1912*, 2004*, 2009*, 20.10*
- Citrix Workspace App for HTML5: 1811, 1906*, 2005*, 2009*, 20.10*
- Citrix Receiver for Windows 4.0, 4.1, 4.2, 4.3, 4.4, 4.5, 4.9, 4.10
- Citrix Receiver for Windows Phone 8 1.2.2
- Citrix Receiver for Windows 8/RT 1.3, 1.4
- Citrix Receiver for Java 10, 10.1
- Citrix Receiver for Linux 12.0, 12.1, 13.3, 13.4, 13.6, 13.8
- Citrix Receiver for Mac 11.7, 11.8, 11.9, 12.0, 12.1, 12.2, 12.6, 12.8
- Citrix Receiver for iOS 5.8, 5.9, 7.0, 7.1, 7.2.2, 7.3, 7.4
- Citrix Receiver for Android 3.4, 3.5. 3.6, 3.7, 3.8, 3.9, 3.11.2, 3.12.1
- Citrix Online plug-in 12.3
- Dell Wyse Xenith Zero client: Xenith C00X with 1.7_122 firmware version
- Dell Wyse Xenith Zero client: Xenith Pro 2 D00DX with 2.0_104 firmware version
* Only features available in Citrix Receiver are supported.
** Citrix Workspace App 1903 and higher does not work with legacy PNAgent based access. Use newer Storefront based access instead.
- VMware Horizon View 5.2
- VMware Horizon View 5.3
- VMware Horizon View 6.0
- VMware Horizon View 6.1
- VMware Horizon View 6.1.1
- VMware Horizon View 6.2
- VMware Horizon View 6.2.2
- VMware Horizon View 6.2.3
- VMware Horizon View 6.2.4
- VMware Horizon View 7.0*
- VMware Horizon View 7.02*
- VMware Horizon View 7.03*
- VMware Horizon View 7.1*
- VMware Horizon View 7.2*
- VMware Horizon View 7.3.1* **
- VMware Horizon View 7.4* **
- VMware Horizon View 7.5* **
- VMware Horizon View 7.6* **
- VMware Horizon View 7.7* **
- VMware Horizon View 7.8* **
- VMware Horizon View 7.9* **
- VMware Horizon View 7.10* **
- VMware Horizon View 7.11* **
- VMware Horizon View 7.12* **
- VMware Horizon View 7.13* **
- VMware Horizon View 8.0* **
* APM supports Blast Extreme protocol over TCP and UDP and also supports the Blast Extreme Adaptive Transport (BEAT) for Windows and Linux desktops and applications; APM supports VMware True SSO with Horizon.
** APM supports access to VMware Horizon desktops and applications using VMware Workspace ONE as an IDP.
The following VMware Identity Manager releases were tested:
- VMware Identity Manager 2.8, 2.9, 3.0, 3.1, 3.2, 18.104.22.168
The following clients were tested:
- VMware Horizon View Client for Windows 3.3, 3.4, 3.5.2, 4.0.1, 4.1, 4.2, 4.3, 4.4, 4.5, 4.6.1, 4.7, 4.8, 4.9, 4.10, 5.0, 5.1, 5.2, 5.3, 5.4.3, 8.0 (version 2006)
- VMware Horizon View Client for Windows Store 3.2, 3.4
- VMware Horizon View Client for Mac 3.2, 3.4, 3.5.2, 4.0.1, 4.1, 4.2, 4,3, 4.4, 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 5.0, 5.1, 5.2, 5.3, 8.0 (version 2006)
- VMware Horizon View Client for Android 3.2, 3.4, 4.0.1, 4.1, 4.2, 4,3, 4.4, 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 5.0, 5.1, 5.2, 5.3
- VMware Horizon View Client for iOS 3.2, 3.4, 4.0.1, 4.1, 4.2, 4,3, 4.4, 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 5.0, 5.1, 5.2, 5.3
- VMware Horizon View Client for Linux 3.4, 3.5.2, 4.0.1, 4.1, 4.4, 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 5.0, 5.1, 5.1, 5.2, 5.3, 5.4.1, 8.0 (version 2006)
- Dell Wyse P25 Zero Client starting from firmware v 4.1.0
- VMware Horizon View HTML5 Client
Remote Desktop Gateway Compatibility Matrix
The following server products were qualified for compatibility with F5 BIG-IP APM Secure Remote Desktop Gateway:
- Microsoft Windows Server 2016
- Microsoft Windows Server 2012 R2
- Microsoft Windows Server 2012
- Microsoft Windows Server 2008 R2 SP1*
- Microsoft Windows 10
* Please install Microsoft Windows KB2592687.
The following clients were tested:
- Microsoft Remote Desktop for Mac v 10.2.0
- Microsoft Remote Desktop for Mac v 8.0.7
- Microsoft Remote Desktop for Android v 8.0.6, 8.0.11, 8.1.3
- Microsoft Remote Desktop for iOS v 8.0.7, 8.1.4
- Microsoft Remote Desktop for Windows v 6.3
- Microsoft Remote Desktop for Windows v 6.2
- Microsoft Remote Desktop for Windows v 10.0.10240
- Microsoft Remote Desktop for Windows v 10.0.10586
- Microsoft Remote Desktop for Windows v 10.0.14393
- Microsoft Remote Desktop for Windows v 10.0.16299
Contacting F5 Networks
For additional information, please visit http://www.f5.com.
You can find additional support resources and technical documentation through a variety of sources.
- The F5 Networks Technical Support website: http://www.f5.com/support/
- The AskF5 web site: http://support.f5.com/kb/en-us.html
- The F5 DevCentral web site: http://devcentral.f5.com/
- AskF5 TechNews
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