Applies To:Show Versions
- 17.0.0, 16.1.3, 16.1.2, 16.1.1, 16.1.0, 16.0.1, 16.0.0, 15.1.8, 15.1.7, 15.1.6, 15.1.5, 15.1.4, 15.1.3, 15.1.2, 15.1.1, 15.1.0, 15.0.1, 15.0.0, 14.1.5, 14.1.4, 14.1.3, 14.1.2, 14.1.0, 14.0.1, 14.0.0, 13.1.5, 13.1.4, 13.1.3, 13.1.1, 13.1.0, 12.1.6, 12.1.5, 12.1.4, 12.1.3, 11.6.4
Updated Date: 02/20/2023
F5 Access version 3.0.10 for Android devices is now available. Users should install this new version from the app store. This release note contains information about the changes made for the current version only. Refer to the prior release note versions for additional information.
- User documentation for this release
- Contacting F5
- Legal notices
User documentation for this release
For a comprehensive list of documentation that is relevant to this release, refer to the following page:
The following issues are fixed in this release:
|1075849-12||Improved F5 Access for Android to follow the best practices while establishing a VPN connection.|
|1127185||Fixed the issue where the Always connected mode option fails to work properly when there are network connectivity issues at the time of session expiry and client certificate authentication is used.|
|1173641||Upgraded API level to meet Android play store requirements.|
The following are known issues in this release:
Known issues in F5 Access
|451826||When F5 Access uses split tunneling for traffic, after establishing a VPN connection, all DNS queries are sent to the VPN-configured enterprise DNS server.|
|504685||F5 Access does not change to the Reconnecting state if the GTM server is down. Load balancing with GTM does not work.|
|624395||The web logon screen might disappear when you send F5 Access to the background after entering an RSA SecurID software token PIN.|
Downloading a client certificate or token from an HTTP URL on Android 9 fails. This is because of the improved security imposed by Android.
Workaround: Use the HTTPS URL with a trusted CA to download the client certificate or token.
VPN connection fails to establish with FIPS mode enabled on certain devices.
Workaround: Disable the FIPS mode before establishing a VPN connection.
|893345||F5 Access running on Android 10 does not send the device's IMEI number to the APM. If MDM is configured to have a dependency on the IMEI number, it would fail.
Workaround: Use MDM assigned unique device ID for identifying devices.
|893349||F5 Access running on Android 10 sends incorrect wifi MAC address to the APM. Therefore, if MDM uses this address to query device compliance status from Intune, the query fails.
Workaround: Use MDM assigned unique device ID for identifying devices.
Known Issues in Third-Party Software
|574604||VPN connections repeatedly fail with the Thursby smart-card reader if you do not enter the smart card unlock PIN before the 30-second timeout has expired. This is caused by a known issue in Thursby SubRosa app.
Workaround: Force stop the SubRosa app, or reboot the device.
|597826||F5 Access fails to read smart cards using Thursby smart card reader when running within Android for Work profile.|
|617631||When Always-On VPN Mode is enabled, a VPN connection is established, and a Network Access resource is configured to use split tunneling, resources from the split tunneling space can be successfully accessed using the managed application, but the managed application cannot access all resources outside of the split tunneling space.|
|620294||In Android 7.0 RC4, ciphers and SSLv3 are disabled for security reasons. AES ciphers must be enabled in the RSA Authentication Manager configuration for Dynamic Seed Provisioning (CT-KIP) to work on Android 7.0. For more details, see https://community.rsa.com/docs/DOC-45530.
Workaround: Follow the steps in the linked article to enable non-RC4 cipher suites.
|634069||In most cases, when an Always-On VPN is disabled by the DPM (Device Policy Manager), the F5 Access VPN revokes if it is currently connected. In some corner cases, if F5 Access is not connected when, for example, the DPM enables Always-On VPN, but the connection doesn't start because of a misconfiguration, and the DPM then disables Always-On VPN, F5 Access won't be notified, and may continue to attempt to reconnect until the device is rebooted.|
|616957||If Always-On VPN mode is enabled for F5 Access by an MDM, and a force stop is done, F5 Access goes into the Disconnected state, and the user loses internet access through managed apps. F5 Access does not reestablish the VPN connection automatically.
Workaround: Restart the device to reestablish Always-On VPN mode. Another workaround is to disallow force stops in the MDM configuration, using DISALLOW_APPS_CONTROL.
|617362||On some devices with Android 4.x, F5 Access Home screen icons might not get updated, and continue to show the older Edge Client icon. This is caused by Android issue 42921: https://code.google.com/p/android/issues/detail?id=42921|
|619106||On certain Android devices, F5 Access displays two icons in the notification area when connected to VPN. This behavior is by design.|
|629242||The RSA SecurID software token PIN setup might timeout if you do not provide a new PIN within the RSA SecurID token interval.|
|744854||Samsung devices provide a way to disconnect Always-On VPN through notification. As a result, when you terminate always-on VPN, the system revokes VPN permission for F5 Access. This prevents F5 Access from establishing a VPN connection.
Workaround: Uninstall and reinstall the F5 Access.
|748960||There is no API to get the Chrome OS version when F5 Access for Android is running on Chrome OS. This being a Chrome issue is currently reported to Google and tracked through 881005.|
|748962||Always-On VPN can be turned off from the Chrome OS network settings. This action should not be allowed as it defeats the purpose of Always-On VPN. This issue is currently reported to Google and tracked through 881107.
Workaround: Do not turn off Always-On VPN in the Chrome OS network settings.
|748963||When adding a new VPN configuration through the Chrome OS settings, the F5 Access home screen is launched instead of the Add Configuration screen.
Workaround: Navigate to the Add Configuration screen and add a new configuration. This issue is currently reported to Google and tracked through 881123.
|748964||For F5 Access for Android on Chrome OS, the per-app VPN's feature to allow/disallow apps to bypass VPN connection is reserved. As a result, the disallowed apps pass through the VPN tunnel and allowed apps are blocked through the VPN tunnel. This issue is currently reported to Google and tracked through 883529.|
|North America||1-888-882-7535 or (206) 272-6500|
|Outside North America, Universal Toll-Free||+800 11 ASK 4 F5 or (800 11275 435)|
|Additional phone numbers||Regional Offices|
How to Contact F5 Support or the Anti-Fraud SOC
- By phone in the U.S. (accessible 24x7): 888-88askf5 (888-882-7535).
- International contact numbers: http://www.f5.com/training-support/customer-support/contact/.
- The Support Coordinator can contact the SOC as needed.
You can manage service requests and other web-based support online at F5 My Support (registration required). To register email CSP@F5.com with your F5 hardware serial numbers and contact information.
You can contact the Anti-Fraud SOC as follows:
- By phone in the U.S. (accessible 24x7): 866-329-4253 (Option #3 for Anti-Fraud)
- International contact numbers: https://f5.com/products/platforms/silverline/f5-silverline-ddos-protection
You can find additional support resources and technical documentation through a variety of sources.
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|BIG-IP iHealth Diagnostics and BIG-IP iHealth Viewer||
BIG-IP iHealth Diagnostics identifies issues, including common configuration problems and known software issues. It also provides solutions and links to more information. With BIG-IP iHealth Viewer, you can see the status of your system at-a-glance, drill down for details, and view your network configuration.
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