Release Notes : APM Client

Applies To:

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Release Notes
Updated Date: 05/31/2022


BIG-IP Edge Client establishes secure communications to applications and networks. It provides users with full access to IP-based applications, resources, and intranet files as if they were physically working on the office network.

The Edge Client version is now available on

Applies To: 13.1.0, 13.1.1, 13.1.3, 13.1.4, 13.1.5, 14.0.0, 14.0.1, 14.1.0, 14.1.2, 14.1.3, 14.1.4, 14.1.5, 15.0.0, 15.0.1, 15.1.0, 15.1.1, 15.1.2, 15.1.3, 15.1.4, 15.1.5, 15.1.6, 16.0.0, 16.0.1, 16.1.0, 16.1.1, 16.1.2, 16.1.3, 17.0.0


User documentation for this release

For a comprehensive list of documentation that is relevant to this release, refer to the following pages:

Behavior changes

New UI for macOS is now bundled with BIG-IP 13.1.4,, and 15.1.3

APM Client inherits the simplified user interface for the macOS and other enhancements and fixes released with APM Client 7.1.9. The APM Client (apmclients-7198.2021.121.659-5212.0.iso) release is now bundled with the BIG-IP 13.1.4,, and 15.1.3 releases. Administrators upgrading to these release will update the Edge Client for macOS end users to an enhanced user experience.

For additional information on the newly designed UI, refer to the What's New in 7.1.9 link in the Edge Client for macOS Quick Access guide intended for VPN client end-users.

Features and enhancements

There were no features or enhancements in this release.


The following issues have been fixed in this release:

ID Number Description
937637-10 Fixed the issue where Edge Client did not follow best practices when used to establish a VPN through a browser.
949933-10 Fixed the issue on Windows, where the Client Troubleshooting Utility (CTU) tool bundled with APM clients did not follow the best practices.
961977-2 Fixed the issue that caused macOS clients to be unable to establish a VPN connection ( After upgrading to epsec-1.0.0-936.0.iso on the APM, Edge Client for macOS failed to pass the Access Policy and could not connect to the VPN.

Known issues

The following are known issues in this release.

ID Number Description

After upgrading to Edge Client,, or, initially for the first connection, the browser-based VPN components might fail to launch. This issue occurs when all of the following conditions are met:

  • Your BIG-IP system is running software version,, or
  • You upgrade the APM Edge Client to the following versions:,, or

For more information, refer to the link.

Workaround 1:

Re-launch the network access resource.

Workaround 2:

Redeploy the Microsoft Windows clients package with the Web Browser Add-ons for BIG-IP Edge Client option selected when downloading the package.

Workaround 3:

Run f5vpn_setup installer on the client machine to get new components.

Contacting F5

North America 1-888-882-7535 or (206) 272-6500
Outside North America, Universal Toll-Free +800 11 ASK 4 F5 or (800 11275 435)
Additional phone numbers Regional Offices


How to Contact F5 Support or the Anti-Fraud SOC

You can contact a Network Support Center as follows:

You can manage service requests and other web-based support online at F5 My Support (registration required). To register email with your F5 hardware serial numbers and contact information.

You can contact the Anti-Fraud SOC as follows:


Additional resources

You can find additional support resources and technical documentation through a variety of sources.

F5 Support :: Self-solve Options

Free self-service tools give you 24x7 access to a wealth of knowledge and technical support. Whether it is providing quick answers to questions, training your staff, or handling entire implementations from design to deployment, F5 services teams are ready to ensure that you get the most from your F5 technology.

AskF5 Knowledge Base

The storehouse for thousands of knowledgebase articles that help you manage your F5 products more effectively. Whether you want to browse periodically to research a solution, or you need the most recent news about your F5 products, AskF5 is your source.

BIG-IP iHealth Diagnostics and BIG-IP iHealth Viewer

BIG-IP iHealth Diagnostics identifies issues, including common configuration problems and known software issues. It also provides solutions and links to more information. With BIG-IP iHealth Viewer, you can see the status of your system at-a-glance, drill down for details, and view your network configuration.

F5 DevCentral

Collaborate and share innovations including code samples, new techniques, and other tips, with more than 300,000 F5 users worldwide. DevCentral is the place to ask questions, find solutions, learn to harness the power of F5’s powerful scripting language, iRules, and much more.

Communications Preference Center

Here, you can subscribe to a number of communications from F5. For information about the types of notifications F5 provides, see K9970: Subscribing to email notifications regarding F5 products.